Chinese is the reference text for this version. Other languages aid understanding; applicable law or separately signed agreements may require different treatment.
01Scope and operator
Shenzhen Aurora Starverge Technology Co., Ltd. provides the Auroviagent website and related services. This policy covers contacts, accounts and service interactions. Shop, creator, order and other business data processed for customers also follow customer authorization, relevant agreements and platform rules. Contact support@auroviagent.com for privacy matters. Contact address: Building B, Room 309, Ganfeng Technology Building, No. 993, Jiaxian Road, Xiangjiaotang Community, Bantian Street, Longgang District, Shenzhen City, Guangdong Province.
02Information sources and categories
Contact and demo requests may include your name, company, email and needs. Product use may involve goals, conversations, files and content. Authorized connections may provide shop, product, creator, order, collaboration and ad information. Infrastructure may record IP addresses, devices/browsers, request times and errors. Provide only information you are entitled to use and that the task needs.
03Purposes and processing grounds
Information supports inquiries, demos, support, requested tasks, service security and applicable obligations. Depending on context, processing grounds include performing agreements, your authorization or consent, and other grounds permitted by applicable law. Business-data handling follows authorization, customer agreements and actual product configuration.
04AI and third-party services
Supported tasks may use models, cloud infrastructure, business connections or other third-party services to process information needed for your request. Ecommerce platforms and other services you choose to connect have their own terms and privacy rules. Business-data use also follows your authorization and applicable customer agreements.
05Website storage and demo emails
The website may store language preferences locally in your browser. This website currently embeds no advertising trackers or third-party analytics scripts. The demo form prepares email content in your browser; our team receives it only after you send it through your email app. Email providers process mail under their rules. Product-account login and service technologies may differ.
06Connections and data requests
You can understand the scope of connected data and adjust or revoke connections through supported product controls. Disconnecting a source and deleting existing data are different operations. Contact our team with account context to request access, correction, export or deletion. Handling may require reasonable identity checks and follows applicable law and customer agreements.
07Security and user responsibilities
Access controls and authorization scopes constrain business actions; no online service guarantees absolute security. Protect your account and avoid submitting passwords, private authorization credentials or third-party information you lack rights to process. Report account or data concerns promptly, providing necessary context without disclosing full sensitive data in email.
08Requests and choices
Where applicable law provides these rights, you may request access, correction, deletion, portability, restriction or objection, or withdraw consent. Email support@auroviagent.com with account context and your request; reasonable identity checks may be required. For data supplied by a merchant acting as the business controller, contact that merchant first; we assist as applicable.
09Minors, updates and contact
Services are for business users with legal capacity and are not directed to minors. Contact us if a minor supplied information without appropriate authorization. Changes appear on this page with notices required by law; the version date is shown above. Send privacy questions to support@auroviagent.com.